Guest’s rules and regulations
People who are not guests cannot be in the apartments area
1. Room service and Laundry facilities:
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The staff is available 8.00 am - 10.00pm
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Limited Housekeeping Service is provided.
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We provide full cleaning service (towel exchange, change linens/make bed; etc) every 3 days, following all safety protocols using antibacterial and antiviral chemicals.
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You can request cleaning service in reception.
2. Maximum occupancy of guests:
- one bedroom - 2 persons according to safety protocols
- two bedrooms - 4 persons according to safety protocols
3. Pets:
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No pets of any kind are allowed in the aparthotel.
4. Trash:
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Please, don’t leave trash in hallways, doorways, or other common areas. Trash cans are located throughout the aparthotel.
5. Pool area:
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Pool is open from 9.00am to 9.00pm
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No eating or drinking.
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No fire or cooking of any kind allowed in pool area.
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Only registered hotel guest allowed.
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Glass containers are not allowed in the pool.
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Please shower before entering pool.
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No diving, jumping or running in pool.
6. Common area regulations:
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Cooking in public areas and places not intended for this (terrace, pool area, balcony, garden, etc.) is prohibited. Open fires (barbecues, coals, etc.) are prohibited.
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Quiet hours are between 10.00pm and 8.00am
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Parties are not allowed
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Loud music is not allowed
7. Cancellations for direct bookings:
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100% deposit paid on reservation is non refundable.
8. Smoking
- Smoking is prohibited inside the apartment
9. Security and Video Surveillance:
- For the safety and security of all guests and staff, common areas (entrances, hallways, pool area, and parking lot) are monitored by 24/7 closed-circuit video surveillance (CCTV). There are no cameras inside the private apartments. Recordings are confidential; however, in the event of disputes, damage, property claims, or legal requests, management reserves the right to retain and disclose such footage to competent authorities, insurance providers, booking platforms, and relevant third parties for proper investigation and resolution.
Apartments Costambar on the beach Costambar in Puerto Plata, Dominican Republic