Guest’s rules and regulations

People who are not guests cannot be in the apartments area

1. Room service and Laundry facilities:

  • The staff is available 8.00 am - 10.00pm

  • Limited Housekeeping Service is provided.

  • We provide full cleaning service (towel exchange, change linens/make bed; etc) every 3 days, following all safety protocols using antibacterial and antiviral chemicals.

  • You can request cleaning service in reception.

2. Maximum occupancy of guests:

  • one bedroom - 2 persons according to safety protocols
  • two bedrooms - 4 persons according to safety protocols

3. Pets:

  • No pets of any kind are allowed in the aparthotel.

4. Trash:

  • Please, don’t leave trash in hallways, doorways, or other common areas. Trash cans are located throughout the aparthotel.

5. Pool area:

  • Pool is open from 9.00am to 9.00pm

  • No eating or drinking.

  • No fire or cooking of any kind allowed in pool area.

  • Only registered hotel guest allowed.

  • Glass containers are not allowed  in the pool.

  • Please shower before entering pool.

  • No diving, jumping or running in pool.

6. Common area regulations:

  • Cooking in public areas and places not intended for this (terrace, pool area, balcony, garden, etc.) is prohibited. Open fires (barbecues, coals, etc.) are prohibited.

  • Quiet hours are between 10.00pm  and 8.00am

  • Parties are not allowed

  • Loud music is not allowed

7. Cancellations for direct bookings:

  • 100% deposit paid on reservation is non refundable.

8. Smoking

  • Smoking is prohibited inside the apartment
Reception: 1 (809) 970 3567
Reservation department: 1 (849) 653 6147

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Apartments Costambar on the beach Costambar in Puerto Plata, Dominican Republic