Guest’s rules and regulations
People who are not guests cannot be in the apartments area
1. Room service and Laundry facilities:
-
The staff is available 8.00 am - 10.00pm
-
Limited Housekeeping Service is provided.
-
We provide full cleaning service (towel exchange, change linens/make bed; etc) every 3 days, following all safety protocols using antibacterial and antiviral chemicals.
-
You can request cleaning service in reception.
2. Maximum occupancy of guests:
- one bedroom - 2 persons according to safety protocols
- two bedrooms - 4 persons according to safety protocols
3. Pets:
-
No pets of any kind are allowed in the aparthotel.
4. Trash:
-
Please, don’t leave trash in hallways, doorways, or other common areas. Trash cans are located throughout the aparthotel.
5. Pool area:
-
Pool is open from 9.00am to 9.00pm
-
No eating or drinking.
-
No fire or cooking of any kind allowed in pool area.
-
Only registered hotel guest allowed.
-
Glass containers are not allowed in the pool.
-
Please shower before entering pool.
-
No diving, jumping or running in pool.
6. Common area regulations:
-
Cooking in public areas and places not intended for this (terrace, pool area, balcony, garden, etc.) is prohibited. Open fires (barbecues, coals, etc.) are prohibited.
-
Quiet hours are between 10.00pm and 8.00am
-
Parties are not allowed
-
Loud music is not allowed
7. Cancellations for direct bookings:
-
100% deposit paid on reservation is non refundable.
8. Smoking
- Smoking is prohibited inside the apartment
Apartments Costambar on the beach Costambar in Puerto Plata, Dominican Republic